Refund policy

We want you to be happy with your purchase or gift from Regal Baby. If for some reason you are not satisfied with your purchase, you may return new, unused, unwashed or defective merchandise within 14 days with your packing slip for a full refund (less actual shipping charges (if purchased with our free shipping promotion) and surcharges). Returns are welcome by mail (following the steps outlined below). Regal Baby reserves the right to reject any return which does not meet our conditional requirements for return. Furniture, personal use items, and custom or personalized orders are considered final sale, unless there is a manufacturer's defect, in which case Regal Baby and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage.

To return by mail:

Repack the item in its original box. 
Write "Return" on your return packing slip and include the slip in the box with your returned item.
Regal Baby is not responsible for items which are lost or damaged in transit. You may want to insure your package for its return. 

Mail your return with paid postage to:

Regal Baby

3298 N Glassford Hill Road #104928

Prescott Valley AZ 86314

Please allow 10 business days once we have received your return to process and issue your refund. Shipping charges and other surcharges will only be credited if the item arrives damaged due to shipping or is defective.
Items returned which were purchased with our "Free-Shipping" offer will have the actual shipping charges (what it cost to ship to you) deducted from your refund. Shipping charges are not refundable.

Returned items must be in new, unused, unwashed condition with all instructions, warranty cards and undamaged original packaging. A 45% re-stocking fee will be applied against all new, unused items returned that are missing instructions, warranty card, or box. If your item has been used, no refund will be issued and you will be asked if you want to pay to have the item returned to you at your expense, or donated.

All items must be returned within 14 days of purchase unless previously approved by a manager. You may reach us by e-mail at hello@regalbaby.com

If you receive an item that is damaged or defective we will work with you to replace the damaged parts, if applicable, or send out a replacement. Regal Baby and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage. Items covered by such a warranty are not returnable.  Car seats, strollers, furnishings and mattresses are not returnable. 

If you have any questions regarding our return policy you may reach customer service by e-mail at hello@regalbaby.com.