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FAQ

Frequently Asked Questions (FAQ)

We’re here to help make your shopping experience as smooth as possible. If you don’t see your question answered here, feel free to reach out to us directly at hello@regalbaby.com or 928-275-1402.

1. When will my order ship?

Orders are typically processed within 2-8 business days (Monday through Friday). You will receive a confirmation email with tracking information once your order has shipped.

2. How much is shipping?

Orders over $100 ship for free. Orders less than $100 ship for $8.50.

3. What shipping company do you use?

All orders are shipped with USPS, UPS, or Fedex 

4. Do you ship internationally?

Currently, we ship within the United States only. If you’re located outside of the U.S., please reach out and we’ll see how we can help.

5. What is your return policy?

 Please review our Return Policy page for full details.

6. How do I return an item?

To return an item by mail:

  • Repack the item in its original box

  • Include your packing slip and write “Return” on it

  • Ship to:
    Regal Baby
    3298 N Glassford Hill Road #104928
    Prescott Valley, AZ 86314

Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. In that case, the manufacturer warranty is invoked and we will work with the manufacturer to assist you in receiving their support.

7. Are any items final sale?

Yes. The following are final sale and not eligible for return:

  • Furniture, Mattresses, Strollers and Car Seats

  • Personalized or custom orders

  • Personal-use items (unless defective)

8. My item arrived damaged or defective. What should I do?

Please contact us immediately at hello@regalbaby.com with photos and your order number. We will work with the manufacturer to repair or replace the item per warranty terms.

9. How can I contact you?

Phone: 928-275-1402
Email: hello@regalbaby.com
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (MST)
Or message us on Facebook or Instagram

If you have additional questions, we’re always happy to assist. Thank you for shopping with Regal Baby — where quality meets comfort for your little one.